FAQ
Hi! Dear customers! We are so glad to hear from you. You’re recommended to check the FAQs list to answer your personal questions.
If your questions are still not answered in our FAQ section, please Contact Us and we’ll get back to you ASAP.
ACCOUNT
Do I need to register before placing an order?
You can place an order without registering, but for the convenience of tracking your order information, we recommend you register an account.
How do I register?
Enter the My Account page or click the Account button on the top right of teeofstyle.com. Then, fill in your email and password as required.
What if I forget my login password?
Don’t worry! If you forget your password, just click the “Forgot your password?” link on the Login page and enter your email. You will then receive a password reset email.
What if I cannot log in to my account?
Check your login details carefully. Please make sure that the email address is the same one you used for registration and that the password is correct. Also, ensure that your web browser accepts cookies. If you are still unable to access your account, please contact us for assistance.
PRODUCTS
How do I choose the correct clothing size?
We recommend carefully reviewing the size chart on each product page and referring to the detailed measurements to select a suitable size, as sizing may vary among our items.
Can I remove an item from the shopping cart?
Yes. You can remove an item before placing your order. Once the order has been placed, items can no longer be deleted.
Can I purchase customized items?
We’re sorry, but we cannot provide custom-made services at this time. All items are sold as displayed and described on our website.
ORDERS
How do I track my order?
Once your order ships, we will send you a shipping confirmation email. You can also check the relevant tracking information on your order page.
Can I modify or cancel my order?
If the goods have not yet been shipped, we will contact our logistics department to request a modification. However, we cannot guarantee that the order can be changed.
Once the parcel has been shipped, it cannot be modified. It can only be returned or exchanged after delivery. Please contact our customer service team as soon as possible if you have any questions.
What should I do if something is missing from my order?
Your order may have been divided into multiple packages. Please check the logistics details on your order page. If no additional package is listed, please contact us.
PAYMENT
What payment methods do you accept?
We accept the following payment methods:
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PayPal
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Mastercard
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Visa
What currencies can I use?
Available currencies can be selected from the navigation menu at the top of the website. You can check the website to see which currencies are currently supported.
Why do I sometimes receive a smaller refund amount?
If a discount was applied to your order, the refunded amount will reflect the discounted price you actually paid for each item.
If the return is due to the customer’s responsibility, the return shipping fee may be deducted from the refund.
SHIPPING
What shipping methods do you offer?
We offer global standard shipping.
How much does shipping cost?
Free shipping is available on orders over $69.00. A $9.99 shipping fee will be charged for orders under $69.00.
Which countries do you ship to?
We currently ship to 43 countries and regions, including countries in North America, Europe, Asia, and other areas.
If you are unsure whether we can deliver to your location, please contact us. You can also visit our Shipping & Delivery page for more information.
RETURN & EXCHANGE
What is your return policy?
Online purchases made through teeofstyle are eligible for return or exchange within 14 days of the delivery date, excluding final-sale items, promotional items, and gifts.
All returned or exchanged items must be unworn, undamaged, unwashed, and returned in their original packaging with all original labels attached.
Please visit our Return & Exchange page for more details.
How can I return or exchange an order?
To request a return or exchange, please contact us by email and provide your order number and email address. Our customer service team will contact you as soon as possible.
What should I do if the items I receive are incorrect or defective?
We are very sorry if this happens. Please contact us to request an exchange, and we will help you receive the correct items.